At DrDrone, our team of skilled technicians have been trained and certified at official DJI headquarters to professionally repair all DJI drones. We diagnose all drones for free and will let you know the cost before moving forward with any repair. We also provide a fast turnaround on all repairs so that you can get back to flying as quickly as possible. From system diagnostics to system calibrations, firmware updates and repairs, our expert technicians will ensure that every repair is professionally flight tested to guarantee that you can take to the skies with confidence.
Step 1: Call or Email Us with a brief description of your issue.
Step 2: Drop off your drone at our store or request a shipping label*.
Step 3: If you are sent a shipping label, print off the label and pack up your drone. (Drone and remote controller only. No batteries or other accessories required.) Drop the package off at your local Canada Post.
Step 4: Once your drone is received, our team will diagnose your drone free of charge and contact you with an official repair quote.
Step 5: Upon approval we repair your drone. Every drone is flight tested, calibrated, and updated before every return.
Step 6: After the repair is complete, we will send you a payment link to finalize the repair.
Step 7: Pick your drone up at our store location or have your drone shipped. Happy Flying!
*$30 Flat Rate Shipping across Canada
Please refer to our repair policy found in Section 20 here.
Step 1: Call or Email Us with a brief description of your problem.
Step 2: Drop off your drone at our store or request a shipping label*.
Step 3: If you are sent a shipping label, print off the label and pack up your drone. (Drone and remote controller only. No batteries or other accessories required.) Drop the package off at your local Canada Post.
Step 4: Once your drone is received, our engineers will diagnose your drone free of charge and contact you with an official repair quote.
Step 5: Upon approval we repair your drone. Every drone is flight tested, calibrated, and updated before every return.
Step 6: After the repair is complete, we will send you a payment link to finalize the repair.
Step 7: Pick your drone up at our store location or have your drone shipped. Happy Flying!
*$25 Flat Rate Shipping across Canada
To ensure the longevity and reliability of your investment, all maintenance services are completed by our DJI Certified Repair Technicians. We offer Basic, Standard, and Premium packages for each drone model that has been tailored to your needs and budget.
The Basic service includes a careful inspection, a thorough deep cleaning, securing all fastenings, and performing essential updates and calibrations. The Standard service provides all the same benefits but adds the replacement of parts prone to wear and tear. For the highest level of service, the Premium package includes all of the above, plus the replacement of core components. Every service is then finalized with a rigorous flight test, guaranteeing your drone is returned to you in optimal, field-ready condition.
| Service | Basic | Standard | Premium |
|---|---|---|---|
| Full Diagnostic and Structural Inspection | ✓ | ✓ | ✓ |
| Internal and External Debris Removal | ✓ | ✓ | ✓ |
| Firmware Update & Sensor Calibration | ✓ | ✓ | ✓ |
| Preventive Wear and Tear Part Replacement | ✓ | ||
| Core System Overhaul | ✓ |
Please note that additional parts are not included in the maintenance fees. All part replacements will be an additional cost.
Our team ensures that every repair is conducted with care and integrity. Our combination of officially trained expert technicians and unmatched customer service guarantee that every repair is performed professionally and correctly the first time so that you can get back to flying as fast as possible. Unlike other warranty repair centres, we offer a free diagnosis upon receiving your drone and will call you with an official quote before conducting the repair to ensure that the client is fully aware of the entire repair process. After completing the repair process we also thoroughly test fly, calibrate, and update the drone to ensure the repair is fully completed before sending it back. We pride ourselves in providing our clients with the best customer support in the country, so that those that have suffered an unfortunate crash, will be able to get back to flying in no time.
