Shipping Policy - Dr Drone

1. How much does shipping cost to my country/region?

The table below lists the current shipping fees for the DrDrone Online Store:

Shipping rates to other countries are calculated at checkout.

Note: Shipping rates may vary depending on promotions in effect or changes in rates charged by shipping companies. If you have ordered multiple products, we will ship them together instead of individually. If you want to receive products individually as soon as they are available, place separate orders.

2. What countries can Dr Drone ship to?

 Currently, Dr Drone ships to the following regions and countries:

If your region is not listed, or if you do not see shipping options to your country at checkout, please contact us.

3. Is there a set shipment time for all products?

All orders are shipped out within 24 hours of order confirmation except on weekends. If an item is out of stock at the moment, a DrDrone team member will reach out to you with more information.

4. How can I track my order?

You will receive a confirmation email from our warehouse once your order is on its way. Please click on the tracking link provided in the email to view the up to date tracking status of your parcel.
You can also contact our dedicated customer care team at info@drdrone.ca to check on your order status.

5. Can I have my order delivered to an address other than my home address?

 Yes, you can. Customers who are paying with a credit card should send an email to info@drdrone.ca, with details of the address to which they want to have the order delivered to. Please make sure you send this email before the order is shipped.
Please check your order status after logging into your account and check your most recent order. 
Customers who are paying by PayPal aren’t able to change the address on their order for security reasons. You can refer to your PayPal account for more information.

6. If I am staying at a hotel, or at an address other than my home address, can I get my order delivered at a requested time?

 If you wish to have your order delivered to a hotel or another address except for your home address, then please contact our dedicated customer care team at info@drdrone.ca before submitting your order. We strongly suggest that you list a residential or business address on the order.
In most cases, we‘ll either request you to change to a residential address or arrange a delivery that requires your personal signature upon receipt of the order. Please note that we cannot guarantee an exact time of delivery.
 If you urgently need your order to be delivered, then please contact our dedicated customer care team at info@drdrone.ca before submitting your order.

7. What happens if my package is rejected or returned?

 If an order is returned to us due to inaccurate or incorrect address information or because it was declined or undeliverable, Dr Drone reserves the right to retain the original shipping/handling fee and to deduct certain amount in the refund for costs incurred related to the return of the undeliverable packages or merchandise.

8. Is it necessary to inspect the received package and included products upon delivery?

Upon delivery, please inspect the item to be sure it's the correct model, in operable condition, and not damaged. Do not sign the delivery manifest until you have inspected the item. Once you sign for the item, you are accepting the product as is.
Please note that claims for missing items or items damaged in transit must be received within five business days of receipt.

9. What do I do if items were damaged or missing upon delivery?

 Damaged in delivery:
If there is damage to the package, or if merchandise is missing, please keep the original shipping carton and contact us immediately so we can issue a damage claim with the carrier.
Please do not return the merchandise without going through these steps, as it delays the replacement of the order or the issuance of a credit.
Missing items: 
All missing items claims must be reported within five business days of delivery. We highly recommend you view unboxing videos for each product. Contact us to report a missing or damaged item from shipment.

10. Signature Requirement for Packages

We ship all items with a delivery confirmation requirement. The delivery driver will have to obtain your signature to deliver the package. In case you are unavailable to receive the package, it will be available for pickup at the shipper’s location near you.

If the shipment is changed in any way by the receiver to either waive the signature requirement and/or drop the package off at the doorstep or any other unsupervised location, DrDrone is no longer liable in case the package is lost or stolen.  

11. What happens if my item is on backorder?

 In the event that an item is out of stock or for any other reason is unable to be shipped, we will notify you in time. We will keep the order open unless told to cancel it. When the item is in stock, we will ship it out immediately.
Due to high international shipping costs and taxes and duty fees, we cannot ship any international order that includes backordered items. We will hold the order until all items are in stock and available to ship. Please contact us if you wish to cancel or change these items.