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A hand reaching out under a hovering DJI Neo 2
A hand resting under a flying DJI Neo 2 light rays in the background.

Frequently Asked Questions

DJI Neo 2

Product

What are the main improvements of the DJI Neo 2 compared to the original DJI Neo?

The DJI Neo 2 features comprehensive upgrades to its vision sensing, camera, video transmission, and intelligent features. Key improvements include:

  1. Fly with greater confidence and stability. The Neo 2's new omnidirectional obstacle sensing [1] powered by a monocular vision system and LiDAR, actively detects and avoids obstacles from the front and sides. This makes flights safer, especially for beginners. Furthermore, this system enables 'versatile flight' [2] with enhanced hovering and positioning, allowing you to easily navigate challenging spots like indoors, near buildings, or over snow and water.
  2. The Neo 2's upgraded camera system features a 12MP, 1/2-inch CMOS sensor and a high-performance image processor, delivering clearer, low-noise footage. This enables 4K/60fps video, 4K/100fps slow motion [3] and 2.7K vertical video, all stabilized by a 2-axis gimbal.
  3. Get in the air faster with new physical controls. The Neo 2 now features an onboard display for quick status checks, plus dedicated buttons for takeoff and switching flight modes, reducing the need to rely on your controller or app for basic functions.
  4. A new suite of intelligent features makes capturing pro-level shots easier than ever. Fly hands-free with Gesture Control [4] and Return to Palm [4], or direct your own automated movie with SelfieShot, Dolly Zoom, MasterShots, and Cycling Follow.
  5. The internal storage has been increased to 49 GB.

1. The omnidirectional vision system is a flight aid designed to enhance safety; however, it is not a substitute for your own judgment and control. As the operator, you are responsible for the drone at all times. During any flight, you must always pay attention to the surrounding environment and the warnings on the DJI Fly app, and be prepared to maintain control of the drone. Never rely solely on the vision system for flight, obstacle avoidance, or landing.

The vision system's performance is limited and may not function properly in many common situations. Fly with extreme caution, as the system cannot reliably detect problematic surfaces such as water, glass, ice, or other reflective or transparent materials. It may also fail to detect surfaces with no texture, repetitive patterns like small tiles, or solid-colored surfaces. Furthermore, the system struggles to identify small or thin objects (like fences, branches, or power lines), complex structures (like tower cranes or cable-stayed bridges), and moving obstacles (such as people, vehicles, or even waving grass).

Environmental conditions are also a critical factor. The vision system may not function correctly when flying over water, which may prevent it from actively avoiding the water's surface when landing. Performance can also be reduced in scenes with drastic lighting changes, or in environments that are either extremely dark (less than 1 lux) or extremely bright (more than 100,000 lux). Do not fly when it is rainy, smoggy, or when visibility is lower than 100 m. When GNSS signals are unavailable, the vision positioning system has an optimal altitude range of 0.5 to 10 meters; flying beyond this range may decrease performance.

Finally, you must properly maintain the system. Before takeoff, inspect all sensing system lenses. Ensure they are clean, free from dirt, smudges, or water, and are not scratched, broken, or loose. Remove any protective films or stickers. Do not obstruct the sensors, and use only a lint-free cloth for cleaning. If a lens is damaged, send the drone to an authorized service center for repair. After being stored for an extended period, the system may require calibration; a prompt will appear in the DJI Fly app to guide you through this automatic process.

2. "Versatile flight" refers to the DJI Neo 2’s ability to fly reliably both indoors and outdoors. This represents a significant performance enhancement compared to the original DJI Neo, especially when operating in challenging conditions like flying over water or snow.

Before every flight, you are responsible for ensuring full compliance with all local laws, regulations, and certification requirements. You must also understand and obtain all necessary airspace authorizations and permissions for your specific operating area.

Always fly with caution. In well-lit environments, flight performance may still decrease if the drone is flown near solid-colored, transparent, or low-texture surfaces, particularly when GNSS signal conditions are weak. When flying over water, maintain a minimum altitude of at least 1 meter to ensure safety. For complete details on all features and warnings, please refer to the product’s user manual.

3. A remote controller or motion controller is required to record 4K/100fps slow-motion video.

4. Before using gesture control, you must ensure the surrounding environment is safe, and you should avoid operating the feature near moving people, animals, or vehicles. This system is not designed for complex environments; do not use it near small or thin objects like tree branches or power lines, transparent surfaces such as glass or water, or solid-colored, textureless surfaces like plain white walls. Furthermore, gesture control requires suitable lighting and will not function in very dark (below 5 lux) or very bright (above 100,000 lux) conditions.

It is also important to know when the feature is enabled. Gesture control is only supported when the drone is in Spotlight or Follow mode. It is automatically disabled and will not function when you are flying with a remote controller or motion controller.

For the gestures to be recognized correctly, you should be positioned approximately 2 to 5 meters from the drone. When gesturing, keep your fingers fully extended and ensure your entire body is visible in the camera frame without any obstructions. The system may fail to respond if you are wearing thick gloves or mittens.

The "Return to Palm" command has its own specific range. To use it, maintain a horizontal distance of 2 to 5 meters and a vertical distance of no more than 2 meters between the drone and your palm. If the drone does not respond, it may be in a visual blind spot; try adjusting its position with other gestures or move yourself slightly before trying again.

Similarly, to make the drone fly back by raising one arm, you must be within 10 meters horizontally of the drone. You must ensure your arm is fully extended when raised. Be sure to only raise one arm, as raising both arms simultaneously will prevent the drone from executing the "fly back" command.


What is the DJI Neo 2's certification level in Europe?

The DJI Neo 2 has a C0 certification level from the European Union Aviation Safety Agency (EASA).


Is the DJI Neo 2 waterproof?

The DJI Neo 2 is not waterproof. Avoid contact with water as it may damage the device. If it rains or snows during flight, return and land as soon as possible. Wait until the drone is fully dry inside and out before using it again.


Who is the DJI Neo best suited for?

The DJI Neo 2 is the perfect vlogging drone for capturing everyday life, leisure activities, and family moments. The DJI Neo 2 is also ideal for people who need a portable drone to instantly capture travel, camping, running, cycling, skateboarding, hiking, or parenting.

DJI Neo 2 is suitable for users aged 16 and above.


What are the supported controllers for the DJI Neo 2?

Palm control [1], gesture control [2], mobile app control [3], voice control via mobile [4], and RC control [5].

1. When using palm takeoff and landing, operate in a windless environment. You must keep your palm extended horizontally and hold it still. To prevent serious injury, keep your fingers clear of the propellers and never attempt to grab the drone while it is flying.

2. Before using gesture control, you must ensure the surrounding environment is safe. Avoid operating this feature near moving people, animals, or vehicles. Be aware that the system is not designed for complex environments; do not use gesture control in areas near small or thin objects like tree branches or power lines, transparent surfaces such as glass or water, or solid-colored, textureless surfaces like plain white walls. Furthermore, this feature requires suitable lighting and will not function properly in very dark (below 5 lux) or extremely bright (above 100,000 lux) conditions.

It is also important to know when the feature is active. Gesture control is supported only when the drone is in Spotlight or Follow mode. It is automatically disabled and will not function when you are flying with a remote controller or motion controller.

For the gestures to be recognized correctly, you should position yourself approximately 2 to 5 meters from the drone. When gesturing, keep your fingers fully extended and ensure your entire body is visible in the camera frame without any obstructions. The system may fail to respond if you are wearing thick gloves or mittens.

The "Return to Palm" command has its own specific range. To use it, maintain a horizontal distance of 2 to 5 meters and a vertical distance of no more than 2 meters between the drone and your palm. If the drone does not respond, it may be in a visual blind spot; try adjusting its position with other gestures or move yourself slightly before trying again.

Similarly, to make the drone fly back by raising one arm, you must be within 10 meters horizontally of the drone. You must ensure your arm is fully extended when raised. Be sure to only raise one arm, as raising both arms simultaneously will prevent the drone from executing the "fly back" command.

3. Connecting the DJI Neo 2 to a mobile phone via Wi-Fi enables app-based control, but it comes with significant limitations. The virtual joysticks are only for fine-tuning the drone's position and cannot replace the experience of a traditional remote. For this reason, flight is restricted to a maximum height of 30 meters to ensure safety. For a professional flight control experience without these restrictions, you must use a standard DJI remote controller.

4. Voice Control requires a Wi-Fi connection to a mobile phone and supports English and Mandarin only.

5. This feature requires the DJI Neo 2 Digital Transceiver, plus a compatible remote controller and goggles. These items are available as part of a combo or may be purchased separately.


What are the DJI Neo 2 intelligent shooting modes?

The DJI Neo 2 provides a wide range of intelligent shooting modes.

Follow, Cycling Follow, SelfieShot, Dolly Zoom, MasterShots, Dronie, Circle, Rocket, Spotlight, and Helix Boomerrang are all supported through palm control and mobile app control on the DJI Neo 2. When using a remote controller, multiple QuickShot modes are supported.

After activating and updating your DJI Neo 2, it comes ready to use with five default intelligent modes: Follow, SelfieShot, Dronie, Circle, and Rocket. You can fully customize this list by adding or reordering features using the 'Custom mode' settings in the DJI Fly app.


Are there any precautions I should take when using gesture control with DJI Neo 2?

When using gesture control, you must first ensure the surrounding environment is safe, avoiding any moving people, animals, or vehicles. This feature should not be used in areas with small or thin objects like branches or power lines, transparent objects such as glass or water, or solid-colored surfaces like white walls. Operation requires suitable lighting; gesture control will not function if the ambient light is below 5 lux or exceeds 100,000 lux. It is supported only in Spotlight or Follow mode and is not available when using the remote controller or motion controller. For proper use, keep the drone approximately 2 to 5 meters from the operator, and ensure your fingers are fully extended, as it will not work with thick gloves or mittens. The operator must also be completely visible in the camera frame without obstruction. When using the Return to Palm function, maintain a horizontal distance of 2 to 5 meters and a vertical distance of no more than 2 meters between the drone and your palm; if it fails to respond, adjust the drone's position via gestures or move yourself to avoid visual blind spots. To make the drone fly back by raising one arm, keep the drone within 10 meters horizontally, ensure your arm is fully extended, and do not raise both arms simultaneously, as this will prevent the command.


Are there any precautions I should take when using SelfieShot with DJI Neo 2?

  1. With SelfieShot enabled, the camera will automatically center subjects in the frame. This function is optimized to accurately frame up to 30 people. If more than 30 individuals are present in the frame, the centering accuracy may be reduced.
  2. For the best centering results, people standing next to each other should be spaced no more than one body width apart. If the gap between individuals is larger than this, they may not be included in the final centered composition.
  3. If Neo 2's flight path is obstructed, it may not be able to reach the preset framing for a shot. In such cases, it will capture the image from the nearest possible position it can safely achieve. For example, when operating in confined indoor spaces, the available height and distance required for long shots may be limited.
  4. Once takeoff commences, the drone's flight path is locked. To ensure proper framing and a centered composition, the subject must remain within approximately 1 meter of their original starting position.

Which remote controllers can I use with DJI Neo 2?

The DJI RC-N2, DJI RC-N3, DJI RC 2, DJI FPV Remote Controller 3, and DJI RC Motion 3 can all be used with DJI Neo 2. However, please note that the DJI RC Motion 3 and DJI FPV Remote Controller 3 will require DJI Goggles 3 or DJI Goggles N3.


Which versions of the DJI goggles are compatible with DJI Neo 2?

DJI Goggles 3 and DJI Goggles N3 are both compatible with DJI Neo 2. The DJI RC Motion 3 and DJI FPV Remote Controller 3 are compatible only with the DJI Goggles 3 and DJI Goggles N3.


Is the DJI Neo 2's palm control user-friendly?

Palm control is exceptionally user-friendly, allowing even those with no drone experience to get started quickly. The DJI Neo 2 can take off and land directly on your palm and execute intelligent filming by locking onto a subject with visual algorithms*, all without needing a remote controller or any auxiliary device.

* Currently, tracking is supported exclusively for human subjects; tracking other subjects is not available.


Can I count on the DJI Neo 2's intelligent tracking to follow me accurately?

Using visual algorithms, the DJI Neo 2 locks onto you, then follows your movement trajectory and matches your speed* to achieve intelligent follow shots.

* Tracking speed is limited to a maximum of 12 m/s.


Is Manual mode available on the DJI Neo 2?

Currently, Manual mode is not available. Please stay tuned for official updates regarding its future availability.


Does the DJI Neo 2 have obstacle sensing?

Yes, DJI Neo 2 has an obstacle avoidance system. Thanks to its new omnidirectional obstacle sensing feature*, Neo 2 can detect and avoid obstacles while tracking subjects, allowing even beginners to operate the drone easily, stably, and with confidence.

* The omnidirectional vision system is only an aid for flight safety under certain conditions and is not a substitute for your own judgment and control. During any flight, you must always pay attention to the surrounding environment and the warnings on the DJI Fly app, as you are responsible for maintaining control of the drone at all times. When GNSS signals are unavailable, the vision positioning system's best performance is within an altitude range of 0.5 to 10 m; flying beyond this range may decrease performance and requires caution. The vision system may not function properly when the drone is flying over water, which can prevent it from actively avoiding the water surface when landing, so operators must rely on their own assessment and not solely on the vision system. Furthermore, the system cannot detect certain objects or surfaces, including large structures with frames and cables (like tower cranes, high-voltage transmission towers, or cable-stayed bridges), surfaces lacking texture or having repetitive identical patterns (like small tiles), solid-colored surfaces, or strongly reflective or mirrored surfaces (like ice, glass, or road signs). It also struggles with water or transparent surfaces, moving objects (like walking people or vehicles), flying above moving surfaces (like crowds or waving grass), and materials with strong infrared absorption or reflection (like mirrors or asphalt). Do not fly in scenes with drastic lighting changes, in extremely dark (less than 1 lux) or bright (more than 100,000 lux) conditions, or in rain, smog, or when visibility is below 100 m. The system also cannot detect small obstacles (like fences, branches, or power lines) or thin vertical objects (like utility poles). Before takeoff, always inspect the sensing system’s glass, remove any obstructions, and clean any smudges with a lint-free cloth, avoiding alcohol or organic solvents. Do not obstruct the sensing system, and if the glass is loose, broken, or scratched, send the drone for repair. After extended storage, the system may require calibration, which will be prompted in the app. For more details, refer to the product’s user manual.


Does the DJI Neo 2 have good camera performance?

DJI Neo 2 delivers 4K* Ultra HD quality that fulfills everyday filming and sharing needs, offering video recording resolutions of 4K/60fps and 4K/100fps**. These capabilities meet the high-definition requirements for sharing content on mainstream social media platforms. For still photography, the DJI Neo 2 supports up to 12-megapixel photos. When using mobile app control, this ensures everyone can fit into group photos, eliminating the need to find someone else to take the picture.

* The maximum resolution is 2.7K when shooting in vertical shooting mode.
** To record 4K/100fps slow-motion video, you must use the remote controller or the motion controller.


Is the DJI Neo 2 equipped with image stabilization technology?

DJI Neo 2 supports RockSteady, and stabilization can be turned off. However, please note that the On/Off switch for stabilization is only accessible when the drone is paired with goggles. If stabilization is turned off, the captured footage will support offline stabilization using Gyroflow.


Is Gyroflow supported for offline stabilization with DJI Neo 2?

Yes. To use Gyroflow, you must first turn off the drone's built-in stabilization. The On/Off switch for stabilization is only available when the drone is paired with goggles. Once stabilization is disabled, the captured footage will support offline stabilization with Gyroflow.


What are the methods for transferring files from the DJI Neo 2 to my phone or computer?

You can transfer files from the DJI Neo 2 in two ways. For smartphones, the QuickTransfer feature lets you connect the drone to your phone via Wi-Fi to browse and transfer footage through the DJI Fly app at speeds up to 80 MB/s*. To ensure the best transfer experience, keep the drone and phone within 2 meters of each other without obstructions. To transfer files to a computer, simply connect the drone with a data cable; this allows you to access and transfer footage even when the Neo 2 is powered off.

* These measurements were taken in a laboratory environment with low interference, in countries/regions supporting both 2.4 GHz and 5.8 GHz. Actual download speeds may vary based on real-world conditions.


What capabilities does the DJI Fly app unlock for the DJI Neo 2?

Connecting the DJI Neo 2 with the DJI Fly app allows you to view the drone's live feed, adjust shooting parameters, and quickly transfer footage to your mobile phone. When operating the Neo 2 with the app or using an RC-N3/RC-N2 remote controller, you can record audio using either your phone’s microphone or a DJI Mic 2. The app also uniquely enables voice control for the drone. After your footage is imported into the DJI Fly app, you can apply Glamour Effects or use quick editing tools to create videos instantly.


Which languages are supported by the DJI Neo 2's voice control feature?

DJI Neo 2 supports voice control in English and Mandarin. The language used is automatically determined by your connected phone's system language (English or Chinese).


How can I charge the DJI Neo 2, and what are the full charging times?

You can charge the DJI Neo 2 in two ways:

  1. Two-Way Charging Hub: Supports up to 65W charging power and can charge three batteries at the same time from 0% to 100% in roughly 68 minutes.
  2. Via the Aircraft Body: Charges a single battery inside the drone at a maximum of 15W, taking approximately 70 minutes to go from 0% to 100%.

The number of batteries that can be charged simultaneously with the hub is determined by the power of your charger. To charge three batteries at the same time, you must use a charger rated above 45W. If your charger is rated between 30W and 45W, it will only charge two batteries simultaneously. For chargers below 30W, the batteries will be charged sequentially, one by one, starting with the battery that has the highest remaining charge. You should also refer to the charging protocols supported by your specific charger. Please note that the stated charging times were measured in a 25°C (77°F) test environment; actual charging times may be longer due to higher ambient temperatures or variations in mains voltage in your region.


What are the capabilities of the DJI Neo 2 Two-Way Charging Hub?

  1. The Two-Way Charging Hub is equipped with the USB PD fast-charging protocol, enabling it to charge a maximum of three batteries simultaneously.
  2. The hub conveniently stores three batteries, making it easy to carry and use.
  3. The charging hub can also be used as a power bank. If it has at least one battery in storage, you can use the USB-C port to output power and charge other devices like mobile phones and tablets.

Which DJI chargers are compatible with the DJI Neo 2?

For the fastest charging, use a DJI 65W Portable Charger, which is recommended for both the Two-Way Charging Hub and charging the aircraft directly.

Alternatively, if you are only charging via the aircraft body, a DJI 30W or DJI 65W Charger is the a recommended option.


What are the ideal conditions for using the DJI Neo 2 Digital Transceiver, and when is it better not to use it?

You should install the DJI Neo 2 Digital Transceiver when flying with a remote controller or goggles to ensure stable, low-latency video transmission. However, when using palm control only, you should remove the transceiver; this will reduce the aircraft's weight and extend its flight time.

Please refer to the product's user manual for detailed instructions on how to install, remove, and use the DJI Neo 2 Digital Transceiver.


What is the maximum video transmission distance for the DJI Neo 2?

Wi‑Fi video transmission maximum range: 500 m*

O4 video transmission maximum range: 10 km**

* This distance was measured in an open, outdoor environment free of interference. The actual video transmission range may vary based on your operating environment and mobile device's performance. Please refer to your actual experience.
** The 10km video transmission distance can only be achieved when operating under FCC standards. This maximum range was measured in an unobstructed, outdoor environment free of interference using the remote controller or goggles, and it reflects the farthest communication distance for a one-way, non-return flight. In actual flight scenarios, your maximum video transmission distance will be limited by the drone's maximum flight distance. Always pay close attention to the Return to Home (RTH) reminders on your live view during flight.